twitter linkedin facebook
  • home
  • about us
    • what we do
    • our team
    • jobs
    • testimonials
    • companies we like
  • services
    • contact centres
    • consultancy
    • customer insight
  • case studies
  • blog
  • faq
  • find us
slideshow/slider-011 slideshow/can_small slideshow/draw_small slideshow/ntouch-client-logos-014 slideshow/ntouch-client-logos-015 slideshow/ring_small slideshow/facebook22 slideshow/blog_small slideshow/ntouch-client-logos-011 slideshow/ntouch-client-logos-012 slideshow/facebook1 slideshow/ntouch-client-logos-013 slideshow/facebook21 slideshow/ntouch-client-logos-034 slideshow/ntouch-client-logos-035 slideshow/chair_small slideshow/facebook2 slideshow/can_small1 slideshow/anaysis_small2 slideshow/ntouch-client-logos-022 slideshow/ntouch-client-logos-023 slideshow/anaysis_small3 slideshow/can_small3 slideshow/facebook4 slideshow/ntouch-client-logos-031 slideshow/ntouch-client-logos-032 slideshow/ntouch-client-logos-033 slideshow/chair_small1 slideshow/feedback1 slideshow/draw_small2 slideshow/ntouch-client-logos-04b1 slideshow/ntouch-client-logos-04b3 slideshow/slider-012 slideshow/anaysis_small slideshow/ntouch-client-logos-021 slideshow/feedback slideshow/can_small2 slideshow/ntouch-client-logos-016 slideshow/anaysis_small1 slideshow/ntouch-client-logos-04b slideshow/draw_small1 slideshow/facebook slideshow/ring_small1 slideshow/ntouch-client-logos-0211 slideshow/ntouch-client-logos-04b2 slideshow/ntouch-client-logos-0212 slideshow/ntouch-client-logos-04b4

Tweets by @Andyntouch

contact us

Or call us on 01672 565 268

Ntouch Pumpkin Carving Competition!

Although Halloween has already past, I couldn't help but share these brilliant Ntouch attempts at pumpkin carving. Can you guess who won...?

You might have spotted the 'spooky camel' whose star SAT NAV is currently demanding he 'turn around when possible' back to Bethlehem in time for Christmas.

The swooping witch proved to be very intricate to carve and the owner of this pumpkin is now sporting some very fashionable plasters - don't try this at home kids!

Next we have our team leader's 'Trick or Treat' inspired pumpkin which survived being dropped outside the office so deserves extra points for that!

Moving onto the lovely little tea pot, inspired by one of our current clients. Maybe we should suggest Twinings creates a pumpkin infusion brew, yum!

The church hides a morbid secret; the back of the pumpkin has been engraved with gravestones baring the Ntouch employees’ names!

We've got two super scary classic faces to finish with, the skills of a previous art teacher certainly evident there!

So we've definitely put the effort in this year, resulting in a fantastic competition and a lot of fun. The Ntouch team are a bit of a crazy bunch (check out the Halloween costumes for proof), but they're passionate about everything they do (especially pumpkin carving) and their friendly, supportive and caring qualities help to create an outstanding customer experience for all of our clients.

                                                                                            

                                                                             

         p.s This was the winner!!

 

 

Posted on Nov 5, 2013 - 16:09 | 0 comment(s)
Posted in News

Five Reasons Why High-performing Companies Should be Focused on Customer Service Excellence

1. Great customer service increases sales

If customers receive a genuine, caring service they will trust you and believe that you are delivering what you promise, and ultimately will buy more from you. There is a straight-line correlation between your service performance and your sales.

2. Great customer service increases customer loyalty and retention

It's an often quoted fact that most companies can lose up to half their customers every 5 years and as finding new customers costs, on average, 10 times more than retaining existing ones, it pays to invest in a great customer service culture that will increase customer loyalty and turn your consumers into life long ambassadors for your brand.

3. Great customer service reduces operating costs

When things go wrong it’s important to deal with customer issues effectively and minimise damage to your brand. When you can solve a problem straight away, call times and repeat complaints are reduced, saving you money and time.

4. Great customer service decreases employee turnover

It’s not a coincidence that companies with the highest employee turnover rates are also the ones with the reputation for the lowest customer service. Nobody wants to work for a company they can’t be proud of.

5. Great customer service reduces marketing costs

There is no better marketing strategy than word-of-mouth. And there is no faster way to create positive word-of-mouth than by creating great customer experiences.

It’s no secret that customers have far greater expectations than they used to, and why shouldn’t they? Today’s market provides a tremendous array of choices that weren’t available ten years ago. Why wouldn’t they look for an organisation that is going to treat them well? Why should they accept anything less?

All indications are that the impact of the customer experience is only going to become stronger, and the companies who are so heavily investing in customer service are already starting to see profound payoffs. Contact Ntouch on 0808 178 0152 or info@ntouch.co.uk for more information and support about how we can help you bridge the gap between your current customer service and the customer focused culture you aspire to have.

Posted on Oct 29, 2013 - 11:17 | 0 comment(s)
Posted in News

A Company’s Brand Goes Way Beyond Just a Logo and a Tagline!


Today’s reality is that consumers are thirsty for brands to provide something more than just a product or service. They want relationships, especially amid our technologically immersed lives, where human interactions seem to be decreasing and digital interactions are increasing. The digital world can be overwhelming, so a company’s brand is a critical and reassuring reference point for a customer.

That's where personalised, caring and attentive customer service plays an integral role. Seeing things through the customer lens goes a long way toward understanding what frustrates them, no matter how trivial the matter may seem, and if a customer can identify your brand with outstanding customer service, you will profit from their loyalty and business.

At Ntouch our friendly, helpful, knowledgeable and caring team are trained to listen to your customer's needs, take responsibility and solve problems. We are always enthusiastic and passionate about our client's products and ensure everyone has an in depth knowledge of the products or services our client offers, enabling them to add value to the customer care process.

We treat everyone who contacts us as an individual, providing the human touch in a digital world. Our systems provide efficient handling of contacts reducing the time taken to respond and increasing the amount of first time resolution, resulting in improved brand perception and lower costs.

The end result of an outstanding customer experience is simple but powerful - a strong connection to the customer that goes deeper than the normal company-customer relationship, that will  turn your customers into ambassadors for your brand.

Contact Ntouch to find out how our customer contact centres can help you.

Posted on Oct 1, 2013 - 12:40 | 0 comment(s)
Posted in News

Ten Statistics To Change Your View On Service Excellence

It still surprises me how many people need convincing that improving the Customer Experience will generate revenue and save costs. Here’s my top ten statistics from reputable sources that prove just how integral providing excellent customer service is to building and maintaining your business.

Posted on Jun 13, 2013 - 12:17 | 0 comment(s)
Posted in News
  • ‹ Prev
  • 1
  • 2

Blog Categories

  • News

Blog Archives

  • December 2014
  • November 2014
  • October 2014
  • January 2014
  • November 2013
  • October 2013
  • June 2013

Contact Details

icons/icon-mail

Phone: 01672 565 268

Email: Contact Us

Twitter: @Andyntouch

Facebook: View Page

LinkedIn: View Page

Where We Are

map
  • home
  • privacy
  • login
  • find us

© 2012 ntouch marketing services ltd | company registered in england | registration number 6002437