"leaders in
customer
experience
management
and
service delivery"
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About Us
Ntouch is a Wiltshire based company with a long-standing commitment to the customer service industry. We specialise in providing top FMCG brands with outsourced customer care facilities and delivering insight into the benefits of communicating effectively with customers. For over 15 years we have been the main provider of customer care for Twinings Tea and Rowse Honey, take a look at our case studies page to hear their views on our service.
As the company has expanded, so have our team of customer service experts. Caroline Bennett, our Account Director and Senior Consultant, was Head of Customer Service at Harrods for over 5 years and brought to Ntouch her knowledge and aptitude for luxury retail. Since being part of the Ntouch team, Caroline has provided in depth customer insight and analysis for clients such as Aurum (Goldsmiths, Mappin & Webb and Watches of Switzerland) and Weight Watchers.
To find out more about how we can help your brand connect to your customers, simply select from our list of services on the navigation bar above.